Terms And Conditions

PRODUCT INFORMATION

A Note on Colours:
We want you to choose a suitcase that you'll love, so we have gone to painstaking effort to match the colours represented on our product imagery as closely to the real article as possible, however the colour represented on any given device is subject to variance based the colour management settings of that monitor, please be aware of this when browsing our fine suitcases. If you have any questions regarding the exact pannetone colour of any of our products, please don't hesitate to get in touch.

Measures of success:
We have endeavored to offer accurate sizing across our entire product range, including both exterior and interior measurements of all of our suitcases, all of our measurements are made by hand with our trusty DeWalt tape measure! As such these measurements are listed as approximate.
External measurements are taken at the longest intersection of each dimension and include external fittings such as wheels and handles.
Internal measurements are taken at the largest intersection of each dimension, from the edges of the suitcase lining. Note: The interior of our cases include tapered edges and rounded corners, please bear these in mind when sizing your case.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct. We reserve the right to refuse orders where product information has been mispublished, including prices and promotions.

Prices are subject to change without prior notice. Prices are inclusive of VAT where applicable

CREDIT CARD VALIDATION

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer refuses to process payment or does not authorise payment for whatever reason we will contact you by email and will not dispatch the order. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details as a check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.

RETURNS

If you wish to return a suitcase, please post to Runway Luggage, Customer Returns, Unit 76 Warfield Road, Kelleythorpe Industrial Estate, Driffield, East Yorkshire, YO25 9DJ. We recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us. We have found good rates at www.parcel2go.com although please note that we are not affiliated and cannot accept liability for any problems that may occur. Please note that the postage charge is only refundable for faulty goods, goods not as advertised or incorrect orders.

 

We do ensure that all of our orders are quality checked prior to dispatch however if your purchase has arrived damaged or faulty please contact our customer service team on 01377 337150 before returning to determine the best course of action.

 

We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services prior to posting.

 

The goods must be returned unused with all labels and tags attached and in the original condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty.

 

If you have received the wrong item or part of your order is missing. Contact customer service. 01377 337 150 

Holiday Returns: Any purchase made between 20th October and 24th December can be returned before 31st January, subject to our normal terms and conditions.

All items should be returned in, exactly as sold condition. These are inspected before a repair, replacement or refund is made.

REFUNDS

Once your return is received and inspected, the transaction will be refunded to your original payment method within 14 days of receipt of your parcel. If you do not see the payment within this time, please contact our support team.

If you haven’t received a refund after 7 days, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us so we can investigate further.

We only replace items if they are faulty or damaged.

EXCHANGES

We do not provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.

PRIVACY POLICY

We have laid out our privacy policy here. We maintain and use the private information our customers give us responsibly.