Frequently Asked Questions
Q: How Much Is Delivery?
At present delivery on all of our suitcases is completely FREE! Be sure to take advantage of this fantastic offer while you can!
Q: Where is Runway Luggage Based?
Our head office and distribution centre are situated just outside of Driffield in the East Riding of Yorkshire, you can mail us here...
Kelleythorpe Industrial Estate
Tel: 01377 337 150
Q: How long does delivery typically take?
Our Standard Delivery is estimated at roughly 3 - 5 working days.
Need a suitcase fast? We offer an Express Delivery option at checkout that is estimated at a 1 - 2 day service.
Not quick enough? If you are in desperate need of a suitcase next day,we'd love to help! Please contact our customer support team and we'll see what we can do for you.
All our Fast delivery parcels are assigned a tracking number and this will be sent as part of your order shipping confirmation.
Q: What is your returns policy?
To return, please repack your parcel and post to Runway Luggage, Customer Returns, Unit 76 Warfield Road, Kelleythorpe Industrial Estate, Driffield, East Yorkshire, YO25 9DJ. We recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us. We have found good rates at www.parcel2go.com although please note that we are not affiliated and cannot accept liability for any problems that may occur. Please note that the postage charge is only refundable for faulty goods, goods not as advertised or incorrect orders.
We do ensure that all of our orders are quality checked prior to dispatch however if your purchase has arrived damaged or faulty please contact our customer service team on 01377 337150 or email@example.com before returning to determine the best course of action.
We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services prior to posting.
The goods must be returned unused with all labels and tags attached and in the original condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty.
If you have received the wrong item or part of your order is missing. Contact customer service. 01377 337 150
Holiday Returns: Any purchase made between 20th October and 24th December can be returned before 31st January, subject to our normal terms and conditions.
Q: I Love Your Luggage, How Do I Pay?
You may pay by debit/credit card or through Paypal. For those who want to pay directly by card, we use a secure 3rd party for credit and debit card processing. Otherwise you may use Paypal, which is entirely secure and easy to use.
If you choose to pay by card, you can rest assured that the safety of your details is guaranteed. Your details are transmitted over SSL with a 128bit encryption key length. The payment is processed once, in real time. We do not directly collect (or even see) your credit card data; instead we use our bank’s credit card gateway, which will process your payment on our behalf.
Q: Do You Have Any High Street Stores?
Not yet! However a small range of our Runway Suitcases are typically available in Yorkshire Trading Co. outlets across the North East of England
Q: How Do I Use a Discount Code?
If you have a discount code from a promotional insert or email, simply enter it at the checkout stage and the discount will apply. Please note that postage is not discounted. Most discount codes are valid for the duration of the year of issue.
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